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A Playbook for Digital Communications in Creditors Rights Law Practices
Barbara Nilsen, Partner, Blitt and Gaines, P.C.
Barbara Nilsen is a partner and Chief Compliance Officer of the law firm of Blitt & Gaines, P.C. She is licensed to practice in the State of Illinois, the State of Missouri and is admitted to the bar of the United States District Court for the Northern District of Illinois. Prior to joining Blitt and Gaines, P.C. as a Partner, she practiced in the areas of creditor’s rights and residential foreclosures at the law firm of Freedman Anselmo and Lindberg, LLC. She has been practicing in the area of creditor's rights for 15 years and has focused the last 10 years in compliance.
Lauren Valenzuela, TrueML Products
Lauren Valenzuela, General Counsel and Chief Compliance Officer of TrueML Products, is a thought leader in the fintech industry. With over a decade of experience in legal compliance leadership roles, Lauren is known for her creative collaboration and recognized expertise in the ARM space. She has presented and written compliance commentary for insideARM, ACA International, AccountsRecovery.Net, California Association of Collectors (CAC), Receivables Management Association International (RMAI), and Receivables Info. Lauren was recognized as a Top 50 Receivables Professional and a Top Women Leader in Accounts Receivable in 2019 by Receivables Advisor; and as a “Move Maker” in 2023 by Women in Consumer Finance. She is also a Certified Receivables Compliance Professional by RMAI.
Shawn Kennedy, Director, Klima, Peters & Daly
Klima, Peters & Daly, P.A.
As Firm Director, my role is to provide leadership and visionary direction for the Company while managing the integrity of Company operations and communication between multiple departments. Duties include: Regular communication with departmental managers, supervisors, and team leaders regarding the operations of their departments and the employees under their direction; Analysis of exceptions for Company-wide processes and reporting the same to Company’s owner(s); Routine performance calls with the Company’s top clients/customers and any necessary analysis of client/customer portfolios to ensure processes are being followed and standards being met; directing improvements of the Company’s process development, training, and implementation; Review and reporting of department performance metrics; Directing Company compliance and regulatory policy initiatives; Directing development of new Company processes, including digital communications processes, technology changes, and industry trend reviews.
Christopher Boyd, IT Department Manager, Klima, Peters & Daly, P.A.
Christopher Boyd is the Information Technology Department Manager at Klima, Peters & Daly, P.A.
He has been with Klima, Peters & Daly P.A. since January 2002.
